Guest Information


Please contact at 1-250-354-5332 OR email:

We do require a 50% deposit in advance. In the event of a cancellation, you will be refunded a full 100% refund with 30 days notice, a 50% refund with 15 days notice.

Arrival and check-in times

Check-in is 3pm Pacific Time. However, we’ll do whatever we can to accommodate you, so let us know your arrival plans, as we will always try to be flexible.

Payment options

Visa, Mastercard, Paypal

Cancellation Policy

We realize that changes in your travel plans might occur, and that you may need to cancel your booking. As a small business, this affects us greatly; hence as much notice as possible would be appreciated.

Notice of cancellation of any part of your stay must be given by 4pm at least 30 full days before your intended date of check-in to avoid a room charge.


11.00am for Willow Suite, and of course later by special arrangement. We will do whatever we can to accommodate your itinerary.


We are pet lovers, and are more than wanting to accommodate all the members of your family. Pets can’t be left alone in the suite, and when outside, please keep your dog’s on a leash, and pick up after them.


913 Willow St , Nelson, BC, V1L 7C5

We are very easy to find:

- arriving from the West (Hwy 3, from Castlegar), or South (Hwy 6, from Salmo), take the exit to Victoria or Baker Street, then turn right onto Stanley, Ward or Josephine Streets, turn left onto Mill St and follow it uphill until nearly the top- you will see our address at the top of Mill St: 913 Willow St.

- from the North (after the ferry, from Balfour; or from Kaslo), you will enter Nelson by crossing the orange bridge. Stay on the same road through the city, and you will soon see a large white (government) building ahead of you as you approach a bend in the road to the left. Make sure you stay in the central lane, and cross straight through the traffic lights, passing the Hume Hotel on your right. Drive uphill five blocks (crossing Baker Street) and take the next left, which is Mill Street. We are 7 blocks up on your left- you will see the address: 913 Willow St.